Shipping policy
Shipping Policy
Last Updated: July 2026
At House of Elements Fragrances, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed Monday to Friday, excluding weekends and UAE public holidays.
Orders are typically processed within 2–4 business days after payment has been successfully received and verified.
During promotional periods, product launches, or public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Delivery Within the UAE
We offer delivery across all Emirates.
Estimated delivery times:
- Abu Dhabi: 1–2 business days
- Dubai: 1–2 business days
- Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah: 2–4 business days
Delivery times are estimates and may vary depending on your location or courier operations.
International Shipping
House of Elements Fragrances ships to selected international destinations.
International delivery times vary by destination and customs processing but generally range between 5–10 business days after dispatch.
If your country is not available during checkout, please contact us before placing your order.
Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery location
- Order value
- Package weight and dimensions
- Selected shipping method
From time to time, we may offer free shipping promotions. Any applicable minimum order value will be displayed on our website.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.
We recommend contacting your local customs authority before placing an international order.
Delivery Attempts
Our courier partners will make reasonable attempts to deliver your order.
If delivery cannot be completed due to an incorrect address, failed delivery attempts, or the recipient being unavailable, the package may be returned to us. Any additional shipping charges required to resend the order will be the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking details, where available.
You can use the tracking information provided to monitor the progress of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
House of Elements Fragrances cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.
If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, changes cannot be guaranteed once an order has been processed.
Damaged or Lost Shipments
If your order arrives damaged or appears to be missing items, please notify us within 48 hours of delivery by emailing info@houseofelements.ae.
Please include:
- Your order number
- Photographs of the damaged item(s) and packaging
- A brief description of the issue
If a shipment is confirmed as lost in transit by the courier, we will work with you to arrange a replacement or refund, subject to our investigation.
Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
- Adverse weather conditions
- Customs inspections
- Courier delays
- Public holidays
- High shipping volumes
- Force majeure events
House of Elements Fragrances is not liable for delays caused by third-party courier services or customs authorities.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Care team:
House of Elements Fragrances
📍 Addax Tower, Al Reem Island, Abu Dhabi, United Arab Emirates